Question 1

Why are your items limited in quantity?

Accepted Answer

We limit our quantities to ensure you get the best quality and unique items. We strive to reduce waste and stay sustainable. Nothing from Fluffy Butt is mass-produced!

Question 2

How many collections will there be?

Accepted Answer

Spring/Summer and Fall/Winter. 2 collections.

Question 3

How do I measure my dog's size for bandanas?

Accepted Answer

Please take a look at our size guide page for details.

Question 4

When will I get my order?

Accepted Answer

Once you've made your purchase we will proceed to crafting the item. Please allow 1-3 business days for simple items such as bandanas. Please allow up to 7 business days for tote bags. We strive to have all of our items made-to-order, to ensure quality and sustainability. We appreciate your patience. We will ship your order once all your items are completed and when payment is processed. Items will be shipped via USPS and you will receive a tracking number. Delivery time of 1-3 days based on origin, destination, and Post Office™ acceptance time.

Question 5

When will my pre-order item arrive?

Accepted Answer

We aim to be as sustainable as possible, so pre-order items depend on fabric print availability. Expect your item to arrive in 2-3 weeks!

Question 6

Do you ship outside the US?

Accepted Answer

Right now, we only ship within the US. Stay tuned for future updates!

Question 7

Do you have a rewards program?

Accepted Answer

Not yet but we may want to have a Patreon where you can get member-only exclusive items.

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